Welcome to Our Backyard

This metal in this product is precision-cut from high-quality 14-gauge American steel for lasting durability. If you would like your piece crafted from a thicker gauge metal, please contact us or submit a Custom Order request. Interested in a color not listed among our standard options, or looking to personalize your item? Simply Contact us, and we'll be happy to create a design tailored to your specifications.

RETURNS, EXCHANGES, REFUNDS

Due to the personalized nature of made-to-order and custom items, we do not accept returns. Once an order is placed and production begins, it cannot be returned for a refund or exchange unless there is a manufacturing defect or error on our part.

QUALITY ASSURANCE

While we strive for excellence in every aspect of our production process, we understand that mistakes can occasionally occur. In the event of a manufacturing defect or error on our part, we will gladly rectify the situation. 

CUSTOMER COMMUNICATION

We encourage open communication with our customers throughout the ordering process to ensure that all design details and specifications are clearly understood and agreed upon before production begins. This helps minimize the likelihood of misunderstandings and ensures customer satisfaction.

PROCESSING TIME

Each item is unique and meticulously crafted to your specifications. Products take 3-5 business days plus shipping time. Custom orders take up to 7-10 business days plus shipping time, but could also take less time, depending on the size and complexity of the order. Please note that during peak seasons or high order volumes, processing times may be slightly extended.

SHIPPING AND PICK-UP METHODS

We offer several shipping options to accommodate your needs. You can select your preferred shipping method during the checkout process. Options may include standard shipping, expedited shipping, or express shipping. Please note that shipping fees may vary depending on the selected method. We also offer local pick-up within 25 miles of Camden, SC, upon request.

INTERNATIONAL SHIPPING

At this time, we do not ship internationally.

SHIPPING ADDRESS

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address after placing an order, please contact us as soon as possible to request assistance.

LOST OR DAMAGED SHIPMENTS

In the rare event that your package is lost or damaged during transit, please contact us immediately so that we can assist you in resolving the issue.